FAQ (Frequent questions)

Shipping Times and Methods

• Delivery times: From the moment of shipment, the courier delivers in 24 hours to major cities and in 48 hours in Calabria, the major islands (Sardinia and Sicily), and out-of-province municipalities in Basilicata, Puglia, and Campania.

• Delivery hours: Deliveries take place on working days (Monday - Friday, from 08:30 to 18:00) without a telephone call. We recommend providing an address where someone will always be present.

• Tracking: The tracking number corresponds to your order number. Using the tracking number, you can monitor the progress of your shipment directly on the indicated courier's website starting from the moment you receive the shipment notification.

How do international shipments work?

• Shipments within Europe: Costs are calculated automatically during the checkout process directly on our website.

• Non-EU shipments: For deliveries outside the European Union, please send us an email request indicating the list of spare part codes and the respective quantities. We will calculate the shipping costs and get back to you with a quote.

What happens if I am not home at the time of delivery?

If the courier does not find anyone at the specified address, they will leave a notice of attempted delivery and try again the next working day.

In case of a second failed delivery, the package will go into storage (giacenza) and remain available for pickup for 5 working days (upon contacting our support for authorization).

• Deliveries to companies or third parties: It is mandatory to clearly indicate any organizational details in the address (for example: Mario Rossi c/o Company Name). In the absence of such indications, the courier may not recognize the recipient and the package will inevitably go into storage.

• Particularly bulky packaging: AMRacing reserves the right to request a surcharge on shipping costs for orders characterized by extra-large packaging.

Order preparation and processing times

The times indicated below are expressed in working days and represent the time needed to prepare the orders before handing them over to the courier or making them available for in-store pickup. Please note that these timeframes are purely indicative and may be subject to variations due to external causes or third parties.

• In-stock products (1/2 working days): Estimated time for the preparation of items already available in our warehouses.

• Made-to-order products (2/8 working days): Estimated time for items ordered specifically from our suppliers, which require a few days to arrive at our warehouse (exact times vary depending on the type of item and the supplier).

Packaging and transport responsibility

• Packaging care: All our products are packaged with the utmost care and attention. As for particularly bulky products, delivery takes place directly in the manufacturer's original packaging.

• Transport responsibility: AM Racing declines all responsibility for any loss, delays, or damage to goods caused during transport, starting from the exact moment the package is taken in charge by the courier.

Bank transfer:

Please send the payment receipt to info@amracing.it.

A safe and widely used method, thanks also to the possibility offered by many banks to make transfers directly online at no cost.

The coordinates to make the payment will be provided in the order confirmation e-mail which is sent as soon as the purchase procedure is completed.

The order will be processed after the bank transfer has been credited; the time for crediting bank transfers varies according to the type of bank and on average is 2-3 working days.

Credit cards - PayPal:

It allows you to pay immediately using all major credit cards (Visa, Visa Electron, Mastercard, American Express, Carta Aura, and prepaid cards like Postepay) or your PayPal account.

N.B. Transactions are completely secure and do not require registration, as they are processed through PayPal's secure servers using encrypted data transmission. HTTPS SSL (Secure Socket Layer)  connections ensure total privacy for your credit card information, making it invisible to third parties and to AM RACING.

Cash on Delivery and Local Pickup:

• Cash on delivery (payment upon delivery): You can pay in cash directly to the courier upon receiving the goods. This service incurs an additional fee of 7.00 euros in addition to the shipping cost.

• Limitations: Cash on delivery is not available for orders exceeding 500.00 euros and is not available for shipments outside of Italy. Furthermore, in exceptional cases, certain items on request do not allow cash on delivery but require advance payment methods (in this case, "Cash on Delivery" is not listed among the accepted payment methods on the product sheet).

• In-store pickup and payment: You can pick up and pay for your order directly at our location in Carpegna (PU) - ZIP 61021, at Via Ca' Turchio n. 16/B (direct sales take place on days previously agreed upon with the customer).

If you have difficulty ordering, contact us at help@amracing.shop

Who we are and what is our mission?

At AM Racing, we are dedicated to providing professional-grade, high-quality tuning parts, spare parts, and accessories, always at competitive conditions.

Our website serves as our showcase and constantly updated online store, but behind the screen, you will find a team of professionals ready to assist, guide, and advise every enthusiast and industry professional.

What is the cart and what can I do in it?

Inside the cart you can manage your shopping completely independently. In particular, you can check the chosen products, update quantities, or remove items you are not interested in. Furthermore, it allows you to set the destination and independently calculate shipping costs (for international shipments, you must contact us in advance before purchasing).

Who can buy on AM Racing?

Purchases on AM Racing are open to everyone: both retail customers and industry professionals. Registration is completely free and entails no obligation to purchase.

Important notes for registration and ordering

• Mandatory fields: When filling out your details, please remember that certain fields are essential for the correct management and completion of the order (such as the Country, the complete shipping address, and the corresponding street number).

• Tax details: It is mandatory to enter your tax code (codice fiscale) or VAT number (partita IVA), which is a fundamental requirement for processing and invoicing the order, in order to ensure the proper handling of orders.

• Support: In case of difficulties or doubts during the registration or purchase process, our team is available at the support email address: help@amracing.shop.

Service> Europe> UPS - GLS -  - Poste Italiane (SDA)

Delivery Times

• Europe: 2–7 business days

• Rest of the World: 7–15 business days

Shipping Cost

• Calculation: Varies based on weight and package dimensions.

• View total: Add items to your cart and select the destination country.

• Country not listed? Send an email to info@amracing.shop.

Tracking

• Tracking code: Sent via email as soon as the package ships.

• Monitoring: Track directly on the courier's website.